Terms & Conditions

These terms apply to orders placed with Kitchens 4U Online. Please read them before ordering. They don’t affect your statutory rights as a consumer.

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About us

Kitchens 4U Online (“we”, “us”, “our”) is a trading name of BMG Online LTD, registered in England and Wales under company number 13104986. Our address is Union House, 111 New Union Street, Coventry, West Midlands, CV1 2NT.

You can contact us on 0330 043 2807 or at enquiries@kitchens4uonline.co.uk. We’re open Monday to Sunday, 9am – 8pm.

Your order and our contract

When you place an order, you’re offering to buy the goods. We’ll email you to acknowledge your order. Please check it carefully, including sizes, colours, quantities, options and delivery details, and tell us straight away if anything is wrong.
Our contract with you starts when we confirm that we’ve accepted your order. We may decline an order, for example if an item is unavailable or there’s been a pricing error. If so, we’ll tell you and refund any payment in full.
Product images are for illustration. Colours, grain patterns and finishes can vary slightly between production batches and on different screens, so we recommend ordering samples before buying. Items shown assembled may need assembly by you.
We try to make all product information as accurate as possible, but sizes and specifications are approximate unless stated.
By placing an order, you accept these terms and our privacy policy.

Made-to-measure and made-to-order goods

Many of our products are made or adapted for you, including made-to-measure doors and panels, custom-sized units, items made to order, and doors drilled for hinges. You’re responsible for the measurements and options you give us, so please use our measurement guide and contact us if you’re unsure.

Production can start within 24 hours of ordering. Once it has started, these goods can’t be changed or cancelled, and they can’t be returned because you’ve changed your mind. This doesn’t affect your rights if the goods are faulty or not as described.

Prices and payment

All prices are in pounds sterling (£). We’re not VAT registered, so no VAT is added to our prices.
Delivery charges are shown in your basket before you pay.
Payment is taken in full when you order, unless we’ve agreed otherwise in writing. We accept major debit and credit cards and digital wallets.
Offer and sale prices only apply for the period stated.
If we’ve clearly made a pricing mistake, we’ll contact you before processing your order and you can choose to continue at the correct price or cancel for a full refund.
Trade customers with an approved account pay on the terms agreed in writing.

Price promise

If you have a written quote from another UK supplier for a like-for-like kitchen, send it to us before you order. We’ll check that it’s for the same products, sizes and delivery terms, and confirm our price. This doesn’t apply to sale, clearance or trade-only prices.

Delivery

Delivery is free to most UK mainland addresses on orders over £275. A delivery charge applies to smaller orders, and deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isle of Wight, the Isles of Scilly and the Channel Islands may carry an extra charge.
Replacement kitchen doors are usually delivered within 5 working days for standard sizes (7–10 days made to measure). Complete kitchens are usually delivered within 1–4 weeks*. Lead times for made-to-measure items, cabinets and accessories vary, and we’ll confirm yours when you order.
*Your delivery date will be confirmed when you place your order.
Delivery times are estimates. Larger orders may arrive in more than one delivery.
Deliveries are made to the ground floor at the kerbside or door. Items can be heavy, and you may need to help the driver unload. Please tell us about any access restrictions when you order.
Someone must be available to receive and sign for the delivery. Failed deliveries, or changes to the delivery address after dispatch, may be charged.
Packaging isn’t collected, so please recycle or dispose of it.
We’ll do our best to meet delivery dates, but we’re not responsible for delays caused by events outside our control, such as severe weather, accidents or supplier failures. We’ll keep you updated and, if a delay is significant, you can cancel for a full refund.

Damaged, faulty or missing items

Please check your delivery as soon as it arrives and note any visible damage on the delivery paperwork. Tell us about any damage, faults or missing items within 5 days of delivery, with photos, so we can put things right quickly.

Please don’t fit any item you think is damaged or faulty, as this can make a claim harder. We recommend not booking your fitter until you’ve received and checked everything. This doesn’t affect your statutory rights.

Cancellations and returns

If you’re a consumer buying standard goods (not made to measure, made to order or adapted for you), you can cancel within 14 days of receiving them, without giving a reason. Tell us by email or phone, then return the goods within 14 days of telling us. They must be unused, in their original packaging and well protected for transit. The cost of returning them is your responsibility unless they’re faulty or we sent the wrong item.

We’ll refund the price of the goods and the standard delivery charge within 14 days of receiving them back. Goods must be returned complete, unused and in their original, undamaged packaging. If items come back without their original packaging, are incomplete, or show any signs of handling, fitting or damage, we’ll deduct the cost of restoring them to a saleable condition from your refund, up to the full value of the item.

Made-to-measure, made-to-order and adapted goods can’t be cancelled once production has started, as explained above.

Trade and business customers: the 14-day cancellation right applies to consumers only. Business customers may return standard, unused items within 14 days of delivery by prior agreement with us. These returns are subject to a 25% restocking fee, and return carriage is at your cost. Made-to-measure, made-to-order and adapted goods can’t be returned.

Guarantee and faulty goods

All our products are covered by the manufacturer’s guarantee against faulty materials and workmanship for at least 12 months. Pronto, Zurfiz, Bella, Valore and Glidor doors and components are guaranteed for 6 years from the invoice date against material defects.
If an item is faulty, contact us with photos. We’ll repair, replace or refund it, and cover the cost of returning faulty goods. If returned goods turn out not to be faulty, we may charge reasonable return costs.
The guarantee doesn’t cover damage from heat or steam where doors are fitted next to ovens, hobs, kettles, toasters or radiators without suitable heat protection, or doors above sinks, dishwashers or washing machines damaged by water or steam. It also doesn’t cover misuse, incorrect fitting or general wear and tear.
Clean doors with a damp cloth and as little water as possible, or an approved polish. Don’t use solvent-based cleaners. Leave high-gloss doors to cure for 7 days after removing the protective film.
Doors meet the FIRA tolerance of 1mm bow over 600mm, measured after acclimatising for 96 hours at 18–25°C.
If a colour or product is discontinued, we’ll offer the nearest alternative or a refund, but we can’t guarantee an exact match.
The guarantee is in addition to your statutory rights, which aren’t affected.

Ownership and risk

Goods are your responsibility from the time they’re delivered. They remain our property until we’ve received payment in full, including any delivery charges.

Our liability

We’re responsible for loss or damage you suffer that’s a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for loss that isn’t foreseeable, for business losses, or for fitting or installation costs, except where the law says we must be. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Using our website

The content on this website, including text and images, belongs to us or our suppliers and mustn’t be copied without our permission. We aim to keep the website available and accurate, but we can’t guarantee it will always be available or error-free.

Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.